In the event that you've ever had a shared hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for certain things it's better to speak with a live person on the telephone rather than exchange support tickets or e-mail messages. If you want to know more about a specific service before you buy it or if something small has to be done, for instance, it is really easier and faster to get it done in real time. If you're given the option to seek the advice of representatives over the phone, it's very likely that you're working with an actual hosting provider, not a reseller. The level of support that you will get on the phone may differ between different suppliers - from very general issues to expert tech support. Usually most of the providers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved through email or tickets.

Phone Support in Shared Hosting

In case you decide to get one of our Linux shared hosting, you can contact our customer support team over the telephone for 14 hrs per day. We can help you choose the perfect plan for your web sites as we realize that it is better to discuss such matters with a live person. If you already have an account, we can assist you with all your sales/billing questions and general issues, even with some tech matters which do not need a lot of time or escalation to a system administrator as it'll be more convenient to open a ticket for time-consuming problems and have all the communication in one place. We now have telephone numbers in the United States of America, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

Any time you need additional information for the Linux semi-dedicated hosting that we provide, you can call one of the three support phone lines that we have around the globe - in the United States, the United Kingdom and Australia. In this way, you can check ahead of time if our services will be appropriate for your websites. If you are already our customer and you own a semi-dedicated account, you will be able to reach us on the phone for 14 hours a day about any billing or common questions. For strictly technical matters you will have to use our ticketing system to communicate with our technical support because someproblems simply require additional time to be taken care of, but we will assist you over the phone with a number of minor technical issues as well, saving you the time and efforts.