Technical Support Channels
A Sixty–Minute Response Time Guarantee
All your assistance requests will be dealt with in no more than 1 hour after the ticket or e–mail has been submitted. If your case calls for additional assistance from an admin, we will forward the trouble ticket or the email to the person on duty then leave a comment to let you know that more time will be required for discovering the best solution. If you take advantage of our Administration Services package, any of the tasks included there will be completed whenever you like.
A Premium–Quality Tech Support Service
Should you need any help while using the Web Control Panel or with any of the applications that we’ve pre–installed on the server on your behalf, you can get in touch with the tech support team at any time through the ticketing system. Also, if you need help administering your dedicated server, you can make use of the Administration Services package, that includes OS updates every week, troubleshooting and installation procedures, server monitoring and restarting services, data backup hard disk drive space, etc.
An Intuitive Help Section
Each Linux dedicated hosting server comes with our charge–free Web Control Panel, which features a circumstantial knowledgebase and a selection of educational video tutorials. Whenever you require assistance working with the Web Control Panel, just click on the Help or Videos buttons situated in the upper right corner.