A 99.9% Server Uptime
The chief benefit of developing your own shared hosting system is that you do not have to be worried about compatibility – you design a given set of software apps in such a way as to work with a given set of hardware parts. The end result is something much more solid and dependable, because there are less possible risks of failure. We have set up our cloud hosting platform atop tried and tested hardware parts plus a heavily customized version of Security–Enhanced Linux in order to set up a completely secure environment for your web sites.
That is the reason why, with each of our Linux shared hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–class hardware components manufactured by Juniper. Plus, on every single router, we have set up a firewall with an intricate algorithm to be able to sift out all shady requests.
This way, in all our data centers – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe as well as in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to reduce all potential risks with our cloud hosting plans and although our company provides exceptional customer support, there are cases when the customer is simply not happy with what we offer. Or he wants to upgrade to a more robust web hosting service, like a virtual private server or a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not satisfied, we will give you a full refund.
24/7 Technical Support
If you own a web hosting firm, your tech support engineers are of chief importance. That’s the reason why we’ve attentively assembled a very trained team of technical support engineers, each with many years of training behind his back. With their help, our company offers 24x7 support with all our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All technical support inquiries are replied to within 1 hour and our average support ticket response time is less than 20 minutes!