A one hour Inquiry Resolution Guarantee
Each ticket that you send to the customer assist crew will be answered in up to 1 hour. The popular requests are going to be responded to right away. Nonetheless, if the service inquiry you have sent needs aid from a qualified admin technician, we’ll address the ticket to him and will notify you about the hold–off.
Top–quality Tech Help Service
Our customer help staff is going to be on shift for you 24x7 to to handle all help inquiry tickets that you send to us. We offer technical assistance for all applications that are installed in advance on your hosting server. These include our custom created Web Control Panel, the selected Operating System along with the server admin panel (depending on the VPS type).
A Descriptive Help Section
An in–depth and regularly updated article base is incorporated into our custom–built Web Control Panel. It offers quick tips about how to execute all of the regular site management tasks. The Help zone features comprehensive how–to articles and reviews and step–by–step video courses. You can gain access to the Help section by pressing the Help or Video buttons in the upper right part of each Control Panel section.