One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any client support ticket that you post or any e-mail that you send is just sixty minutes, even if you contact us during weekends and official holidays. Irrespective of the nature of your query or problem, we’ll lend you a hand immediately and will provide you with the required info to rectify any problem with your websites. The real reply time commonly doesn’t exceed fifteen-twenty minutes, which is the reason why you can forget about waiting around for hours and hours on end to get an issue sorted out or what’s even worse – waiting all day only to get a reply that more info is necessary whilst nothing’s solved. We’ll assist you in a timely manner as we know just how valuable time can be in the dynamic online realm. The 60-minute reply time guarantee applies to any technical or billing inquiry that you may have connected to our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our incredibly fast support services. You’ll obtain an answer to any ticket posted from the web hosting Control Panel or email sent to our client and technical support team in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to examine and resolve a problem. We will supply you with more details in case the solution involves something that has to be done on your end. If you get in touch with us during public holidays or weekends, the response time will be precisely the same and since our support staff is available 24 hours a day, you will receive swift assistance for practically any general, billing or technical issue irrespective of what time of day or night it is.