A live chat is a real-time method of communication between a hosting company's support team and its customers. It is an efficient way to receive some information about the hosting services or have some issue resolved as you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the low chance of mistakes at the time you exchange info such as usernames or domain names, the quicker response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something else while the representative examines the issue in question. What's more, you're able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you'll have to pay when you're calling to another country.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for all our Linux shared hosting, we now have live chat support that is online every day, even on holidays. You'll be able to contact us no matter if you already have an account or not, considering that we can help you with all sorts of things, ranging from providing you with basic info about our services in case you are not a customer yet and you are thinking about purchasing one of our plans, to helping you with installing an e-mail account in an email client. Part of the issues are more technical and time-consuming, which means that you'll have to use the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we provide with all our Linux semi-dedicated hosting, you are able to get the replies for any questions you have or have various problems dealt with without delay. The service is available every day, therefore you are able to contact a representative even on weekends and holidays. In case you are unsure which package is better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can come on the live chat before you purchase anything. If you are an active customer, you're able to obtain more info about account settings, billing issues and a number of common technical issues you may encounter, let's say when you can't install an email account in a client on your computer. The live chat will save you time and effort no matter where you are or when you contact us.