A ticketing system is the most widespread means of correspondence that web hosting providers offer to their clients. It is typically part of the billing account and is the quickest way to resolve a problem that requires a certain period of time to examine or that needs to be escalated to a sysadmin. Thus, all comments added by either party will be stored in the exact same place in case someone else wants to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you will need to log in and out of at least 2 accounts in order to execute some task or to touch base with the hosting company’s customer care team. If you’d like to manage a couple of domains and each one is hosted in its very own account, you will have to use even more accounts at the same time. Plus, it may take a considerable length of time for the provider to respond to your ticket request.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come bundled with an integrated ticketing system, which is part of our in-house developed Hepsia Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything connected with the hosting service itself in the very same place – payments, web files, emails, tickets, etc., avoiding the necessity to sign in and out of different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just several clicks without needing to sign out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of educative articles, which will supply you with additional information and which may help you fix any specific problem even before you actually post a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with the notion that you should be able to manage everything associated with your account from a single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have an inquiry or come across an issue, you can get in touch with our client care staff representatives immediately without needing to go through a different admin console. You can look through your files or check various account settings whilst posting a new ticket or reading the response to an old one. In case you’ve got an immense number of tickets and you would like to track down a specific one, you can resort to the clever search functionality, which is available in the Help section. We guarantee that you will receive an answer in no more than sixty minutes irrespective of the nature of your question or problem.