24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting plans are round-the-clock, thus you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. If you currently have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You're able to pick the most appropriate way to contact us depending on where you are or what kind of device you are using. We're able to assist you for more or less any hosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply feature 24/7 customer and technical support, therefore regardless of what problem you have, you are able to contact us and we'll give you a hand at once. The guaranteed answer time for each email or ticket that you open via your Hepsia web hosting Control Panel is only one hour; usually the response time rarely is more than 20 minutes. We also have telephone support with a couple of local numbers worldwide plus a live chat, so that you are able to contact us and find additional details about our services even if you do not have an account yet. We can help you with any kind of question or an issue you have - payment methods, package specifications, email configuration, web hosting account settings, etcetera. If you use our services, you won't ever have a scenario where you need to wait for a day or two to get an issue solved like you have to do with a number of other companies.
24/7 Customer Support in VPS
In case you obtain a virtual private server from our company, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you are an existing customer and you're looking for help with a technical issue that requires more time to analyze or resolve, you'll be able to open a ticket from your billing account or you will be able to send an email message and we will handle the trouble and send you a response within the hour. The response time is guaranteed 24/7, including holidays and weekends, however for most problems it takes no more than half an hour to get assistance. The support service covers your VPS as well as all pre-installed software it includes, so in case you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
When you purchase a dedicated server through us, you'll be able to contact us at any time using various channels and the maximum time that you'll need to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a technical issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. If you have any kind of general questions or you'd like to find out about our solutions before you order, you can use our live chat or you can call one of the local phone numbers that we have in different countries around the globe. In case you need assistance with third-party software that you are unable to deploy or manage efficiently, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.