A lot of people who start using their 1st hosting account, or change companies, typically have inquiries in regards to how specific tasks are completed or stumble upon predicaments when setting up various things, including e-mails, website settings, and so on. This is the reason why, some web hosting providers have prepared documentation with frequently asked questions and problems so as to help their customers get info quickly and seamlessly. Consequently, the client care team representatives can spend more time on real issues that certain customers may be experiencing, as the solution for the smaller things will be available online and customers will be able to easily deal with them without contacting the help desk staff. Having comprehensive documentation is really important, especially for new customers with no practical experience, because the hosting service involves an immense amount of features and lots of people can become baffled about what to do. A good knowledge base can both help you perform the tasks that you wish and learn how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

All Linux shared hosting that we’re offering come with a detailed knowledge base where you can find everything you need to know about your hosting account. Whether you are intending to set up a brand-new database, to redirect a domain using an .htaccess configuration file or to create an e-mail address on your PC or handheld device, you can just check our help articles and all the information that you need will be there. When you open a given section of the Hepsia Control Panel, you will see articles that are relevant to the functions that can be accessed through it. In case you want to see the entire article archive and get informed about all the functions that Hepsia is offering, or only to read generic information about the web hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our best to cover any challenge that you could bump into, but in case you don’t find the info that you wish, you can always touch base with us, as our help desk staff representatives are on duty 24 hours a day.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting come with elaborate online technical documentation where you will see info on all the features that our in-house created Hepsia hosting Control Panel offers, along with solutions to different questions and difficulties that you might bump into. All user guides feature comprehensive descriptions, which goes to say that you will not have to worry about overlooking something in case you are intending to export a MySQL database, for instance. The troubleshooting articles cover a variety of feasible reasons for specific problems and the solution for each and every one of them, so in case you’re unable to send emails even though you have the right SMTP settings, for example, you can quickly find out what the reason for this might be and rectify the issue with two or three mouse clicks in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find relevant articles in each single section. In case you wish to look through all help articles, you can use the Help menu, which is located in the upper right-hand side of the screen.