Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help section built into Wide Open Host’s Web Control Panel offers a collection of help articles and frequently asked questions. Aimed toward fixing any common problem that you may possibly encounter, they are compiled by our support team of trained technicians.

  • Top quality support service

  • Instructional Videos

  • For all of you who would rather find out how to fix a frequently experienced problem by watching an educational video, we’ve added a collection of video tutorials to our Web Control Panel. All the tutorial videos are concise and simple to comprehend. They offer step–by–step presentations of different site management actions.

  • Intuitive help center

  • A 1–Hour Response Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 customer care service and a 1–hour support ticket response guarantee. Our knowledgeable technical support engineers will be online for you 24/7 to respond to your inquiries and to remedy any problem that you may possibly have. Just send a ticket from the Help section and we will reply right away.